Unconditional Love Pet Sitting

Why are your services inclusive?

Our services are completely inclusive because we feel the focus should be on caring for your pet, not about finding out how many surcharges we can get away with.  Unconditional Love Pet Sitting is a time based service, because honestly it doesn't require much additional effort to walk two dogs than one. Kitties are much the same way, litter boxes don't require that much additional time and most play nicely together.  That covers the majority of our clients and just made plain common sense! 

The only additional fee you would ever see would be as a brand new client needing service with less than five days notice.  Emergencies happen and we do the best we can to accommodate, but it's tough on us too.

Why use a pet sitter?
It is sometimes difficult to impose on friends, family, and neighbors, especially during the work day or holidays. There is less likely to be a time conflict or a feeling of imposition with a sitter dedicated to your pet. I offer the best of both worlds by keeping my professional service personable and super friendly.  You can expect handwritten notes for each visit too!

What type of pets do you care for?
Mostly we care for dogs and cats, plus many types of small animals. Feel free to email us about an additional animals you may need care for.  I apologize but we do not provide care for dogs aggressive to people.  Dogs aggressive to other dogs will be considered on a case by case basis.

When can my pet and I meet you?
An initial meeting with your new pet sitter and you is set-up in the pet's home environment at no charge to you.  I try to schedule this a minimum of one week prior to your reservation to allow for enough time to go over paperwork, questions and your pet's information. A key will be also be exchanged at this time as well as paperwork dropped off.

I am considering setting up weekly afternoon visits for my two dogs.  How do I schedule a time for them?

After our initial meeting we will have gotten a fairly good picture of your dog's daily routine.  We try as best as we can to keep what you dog is used to or introduce a halftime point if scheduling new weekly afternoon visits.   Your sitter will come to your home as close to that ideal time as possible. However, there may be unexpected delays while caring for other pets or traffic.

What is your cancellation policy?  Is it any different for holidays or weekends?  What if I return home early or later than I expected?

We're pretty easy going, we just ask that you would let us know at least the day before to cancel one visit.  If you'd like to discontinue afternoon weekly visits, we ask for two weeks notice.  There are no contracts so you can rest easy.  For cancellations for the same day, your pet's time is already reserved and scheduled in your sitters day, that cannot be refunded.  If you'd like to cancel for a weekend, please give us at least a week's notice.  Holidays are very special to your family and ours, we ask for 20 percent of your payment due at the time of reservation.  If you need to cancel a major holiday with less than two weeks notice your deposit will not be refunded.

We also offer peace of mind.  If you get unexpectedly delayed on a plane or any other place you cannot get to a phone, don't worry.  Your sitter will continue to visit your pet until we hear from you!  Just kindly give the office a call when you get in so we don't worry.

Can I leave my pet sitter a tip?
Yes. You can leave a very optional tip for your sitter next to your note exchange place, but please don’t include it in your paypal payment.  It's more personal, as thank you gifts should be!

When is payment due and what forms are accepted?
Payment is due the first Monday of your scheduled service.  For example, if your reservation is for Thursday through Sunday you would send payment the Monday before that Thursday.  This ensures payments are completed before you travel in case of any mistakes or other complications when you might not be readily reachable.  Weekly afternoon clients may send payment on Monday's each week as well, any refunds will be applied to the following week.

 At this time, I only accept paypal payments, except for a very optional cash tip for your individual pet sitter. I do accept checks and credit cards through Paypal, so it is fairly convenient! 

Still have questions? Please contact us at 410.322.2276 or send an email to April.